- ACI Europe Best Airport Awards 2012: Hamburg Airport wins coveted title of "Best Airport Europe"
As of 21 June, 2012, Hamburg Airport may officially call itself the best Airport in Europe. This underlines once again the airport's first-class service, excellent quality and satisfied passengers. The airport had already won the Skytrax World Award in the category of "Best Regional Airport Europe" this year. Hamburg Airport won the highly regarded ACI (Airport Council International Europe) Award in the 10-25 million passenger category. An independent expert panel, made up of decision-makers from the industry and aviation interest associations selected Europe's best airports on the basis of detailed company submissions. There are four categories for the award: 1-5 million passengers, 5-10 million passengers, 10-25 million passengers and more than 25 million passengers.
The awards were presented in the course of the 22nd ACI Europe General Meeting in Madrid at a formal gala dinner attended by 450 leading personalities in the aviation industry. Airports from across Europe are evaluated in such key areas as customer service, shopping opportunities, safety and security, and environmental issues. Key success factors included the outstanding infrastructure in the public and passenger areas of the terminals, successful partnerships with the airlines, innovative advertising and marketing projects for the airport retail community, effective communication strategies at local, national and international level and the active, sustainable environmental management programme.
Michael Eggenschwiler, CEO of Hamburg Airport: "It is a great honour that we have received the title ‘Best Airport Europe’. This shows that Hamburg Airport's significance for Europe as a state-of-the-art, efficient city airport with first-class service continues to increase."
ACI Europe represents the interests of around 400 airports in Europe. The ACI Europe Best Airport Awards were presented for the eighth time this year.